We Stand Behind Every Product
Every item purchased from My Store is backed by our comprehensive 2-year warranty. If something goes wrong, we make it right — no questions asked.
2-Year Coverage
Full warranty protection for 2 years from your purchase date
Free Replacement
Faulty product? We'll send a replacement and refund you the whole amount
Full Refund Option
Prefer a refund over a replacement? No problem at all
Simple Claims
Just send us a photo — no lengthy forms or waiting
What Our 2-Year Warranty Covers
Our warranty covers manufacturing defects and product failures under normal use conditions. If your product stops working or develops a fault within 2 years of your purchase date, we'll replace it or refund you in full.
Covered under warranty:
- Manufacturing defects and material faults
- Product failure under normal use conditions
- Components that stop functioning as intended
- Structural defects not caused by misuse
Not covered under warranty:
- Damage caused by misuse, accidents, or negligence
- Normal wear and tear over time
- Damage caused by unauthorised modifications
- Cosmetic damage that doesn't affect functionality
How to Make a Warranty Claim
Contact Our Support Team
Email us at support@mystore.com or visit our Contact Page with your order number.
Describe the Issue & Send a Photo
Tell us what's wrong and attach a clear photo of the defect. We'll review your claim within 24 hours.
Choose Your Resolution
We'll offer you a free replacement or a full refund — your choice. No return of the faulty item required in most cases.
We Sort It Out Fast
Replacements ship within 1–2 business days. Refunds are processed within 3–5 business days.
Frequently Asked Questions
Does the warranty start from the purchase date or delivery date?
The 2-year warranty begins from the date of purchase (the date your order was placed).
Do I need to keep my receipt or order confirmation?
Yes, please keep your order confirmation email as proof of purchase. Your order number is all we need to verify your warranty.
Is the warranty transferable if I give the product as a gift?
Yes. The warranty is tied to the product and the original order, so it applies regardless of who is using the item.
What if my product breaks after the 2-year warranty period?
Contact us anyway — we review out-of-warranty cases individually and always try to find a fair solution for our customers.
Does the warranty cover all products in your store?
Yes. Every product sold at My Store is covered by our 2-year warranty unless otherwise stated on the product page.
Need to Make a Claim?
Our support team is available 7 days a week. We'll get your issue resolved quickly and fairly.
Contact Support