Our Delivery Guarantee
We stand behind every order. If your package doesn't arrive, arrives damaged, or isn't what you expected — we make it right. No questions asked.
Safe Delivery Promise
Every order is carefully packaged and tracked from our warehouse to your door.
Free Replacement
If your item arrives damaged or defective, we'll send a replacement at no cost.
Full Refund Option
Prefer a refund over a replacement? We'll process it quickly — no hassle.
Lost Package Coverage
If your order is lost in transit, we'll reship or refund you immediately.
What Our Guarantee Covers
We believe shopping online should be risk-free. Our delivery guarantee is our commitment to you that every purchase is protected from the moment you check out to the moment it's in your hands.
Our guarantee covers the following situations:
- Lost packages — If your tracking shows no movement for 10+ business days, we'll reship or refund.
- Damaged items — If your product arrives broken or damaged, send us a photo and we'll replace it free.
- Wrong item received — We'll send the correct item immediately And also issue a full refund so you get the item for free!
- Significantly delayed orders — If your order is more than 15 business days late, we'll give a full refund and make sure the product gets to you aswell
How to Claim Your Guarantee
Contact Our Support Team
Reach out via our Contact Page or email us at support@mystore.com with your order number.
Describe the Issue
Tell us what happened. If the item is damaged, attach a photo. We'll review your case within 24 hours.
Choose Your Resolution
We'll offer you a free replacement or a full refund — whichever you prefer. No returns required for damaged items.
We Take Care of the Rest
Your replacement ships within 1–2 business days, or your refund is processed within a few hours
100% Satisfaction Guaranteed
We're not happy until you are. Our team is here 7 days a week to ensure every customer has a flawless experience.
Contact SupportFrequently Asked Questions
How long do I have to claim the guarantee?
You have 2 years from the estimated delivery date to report an issue and claim your guarantee.
Do I need to return the damaged item?
No. For damaged or defective items, we only ask for a photo. You can keep or dispose of the original item.
What if my tracking hasn't updated in days?
Tracking can sometimes stall during transit. If there's been no update for 10+ business days, contact us and we'll investigate immediately.
Is the guarantee available for all countries?
Yes. Our delivery guarantee applies to all orders worldwide, regardless of destination.